Delivery Options Overview

At Tereaking, we strive to ensure that your orders are processed and delivered in a timely, secure, and reliable manner. Our delivery process is designed to provide convenience while maintaining product safety and discretion.

Order Processing

All orders are processed after confirmation and verification. Orders placed within business hours are typically prepared for dispatch within 1–2 business days, excluding weekends and public holidays.

Delivery Coverage

We currently offer delivery services across the United Arab Emirates. Delivery availability may vary depending on your location and applicable regulations.

Estimated Delivery Time

Once dispatched, orders are usually delivered within 2–5 business days, depending on the delivery address and courier service. Delivery timelines are estimates and may be affected by unforeseen circumstances.

Shipping Charges

Delivery fees, if applicable, will be clearly displayed at checkout before order confirmation. Any promotional or discounted delivery offers will be communicated on the website.

Order Tracking

After your order has been dispatched, tracking details will be shared where available, allowing you to monitor the status of your delivery.

Delivery Requirements

  • Orders may require age verification upon delivery

  • A valid recipient must be available to receive the package

  • Deliveries are completed at the address provided during checkout

Delays & Issues

While we aim for on-time delivery, delays may occur due to courier issues, weather conditions, or regulatory checks. In such cases, our support team will assist you with updates and resolution.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

At Tereaking, customer satisfaction is important to us. This Exchange and Return Policy outlines the conditions under which products may be eligible for exchange or return. Please review the information below carefully before submitting a request.

Eligibility for Exchange or Return

Due to the nature of vaping products, exchanges or returns are accepted only under specific conditions:

  • The product must be unused, unopened, and in its original packaging

  • The request must be submitted within 48 hours of receiving the order

  • Proof of purchase (order number or invoice) is required

For hygiene and safety reasons, opened or used products are not eligible for return or exchange unless the item is confirmed to be defective.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us immediately. Our team will review the issue and, where applicable, arrange an exchange or replacement.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Opened or used vape devices or accessories

  • E-liquids with broken seals

  • Products damaged due to misuse or improper handling

  • Clearance or promotional items, unless stated otherwise

Exchange Process

To request an exchange or return, please contact our support team with the following details:

  • Order number

  • Product name

  • Reason for exchange or return

  • Clear images or videos (if the product is defective or damaged)

All requests are subject to review and approval before processing.

Refunds

Approved refunds, if applicable, will be processed to the original payment method within 7–10 business days after the returned item is received and inspected.

Shipping Responsibility

  • Customers may be responsible for return shipping costs unless the item is defective or incorrectly supplied

  • Shipping fees are non-refundable

Policy Compliance

Tereaking reserves the right to refuse any exchange or return request that does not meet the conditions outlined in this policy.